Our delivery policies are designed to provide our customers with a clear understanding of the delivery options, shipping fees, customs and import taxes, as well as our refund and return policy. We offer free delivery to customers from Australia, New Zealand, Canada, Europe, and the USA on orders over $200, and for those who don’t qualify, we offer flat rate shipping fees.
Once an order is placed, it will be processed within 3-5 business days, and we will provide you with a tracking number to monitor the delivery process. Delivery times may vary depending on your location and shipping method, with estimated delivery times ranging from 5-13 business days for the USA and Canada, and up to 25 business days for international deliveries.
We also want our customers to be aware of their responsibilities regarding customs and import taxes, which may apply to their orders. Any customs or import taxes will be the responsibility of the buyer, and we are not responsible for any delays due to customs.
We take pride in the quality of our products, and all items are produced once an order is placed to minimize carbon emissions and reduce waste. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will work with you to find the best solution, which may include a replacement item or a refund. We cover the shipping costs for the return of the item in this case.
By providing this information, we aim to build trust and confidence with our customers and ensure that they have a positive shopping experience with our shop.
- Free Delivery: Customers from Australia, New Zealand, Canada, Europe, and USA can enjoy free delivery on orders over $200. This offer will be automatically applied during checkout.
- Flat Rate Shipping: For customers who don’t qualify for free delivery, we offer flat rate shipping fees. Australia and New Zealand customers have a flat rate of $35, USA and Canada customers have a flat rate of $16, Europe customers have a flat rate of $35, and the rest of the world has a flat rate of $50.
- Shipping Timeframes: Once your order is processed, we will send you an email confirmation that includes your tracking number. Please note that shipping times may vary depending on your location and shipping method.
Customs and import taxes
- Buyers Responsibility: Please note that buyers are responsible for any customs and import taxes that may apply to their order. We are not responsible for any delays due to customs.